REFUND POLICY
When and how you can request a refund.
Effective date: August 11, 2026 · Transaction contact: transaction@charforge.org
This Refund Policy explains when and how you can request a refund for paid plans on CharForge. It supplements our Terms of Service and Privacy Policy. Nothing here limits mandatory consumer rights granted by the law of your place of residence.
1. Free plan
The Free plan is provided at no charge. There is no refund amount for the Free plan because there is no payment. Mandatory statutory rights remain unaffected.
2. Subscription plans — 7-day refund
You may request a refund of your most recent Pro or Pro Plus subscription payment within 7 days of the original charge. This 7-day policy does not limit mandatory consumer rights that apply where you live.
How to request:
- Email transaction@charforge.org.
- From the address associated with your CharForge account.
- Include your Creem order ID, the date of the charge, and a brief reason.
Never include your full card number. We do not need it to issue a Creem refund.
3. Credit packs
Credit Mini and Credit Standard purchases may be refunded while their purchased credits remain unused. Once any credits from a purchased pack have been used, that pack is not refundable, except where required by law or where the Service failed materially.
4. Used credit packs
A credit pack becomes used when any of the credits granted by that purchase are consumed. Used credit packs are not refundable, except where required by law or where the Service failed materially.
5. Duplicate charges, unauthorized charges, technical failures
If you believe you were charged twice, charged without authorization, or charged because of a documented technical failure, contact transaction@charforge.org with the order ID. We investigate every report and, where appropriate, issue a full or partial refund through Creem.
6. Statutory withdrawal rights
If the law of your place of residence grants you a withdrawal or cooling-off right (for example, a 14-day right for online subscriptions under EU / UK consumer law), you can exercise it within the legally prescribed window by emailing transaction@charforge.org with a clear statement that you wish to withdraw. We will confirm and refund in accordance with the law.
7. Cancellation vs refund
Cancelling a Pro or Pro Plus subscription stops future renewals. It does not automatically refund the current paid period. To request the 7-day refund, follow the steps in section 2.
8. How we issue refunds
Approved refunds are returned through Creem to the original payment method. The time it takes for the funds to reach you depends on your card issuer and bank; in our experience this is typically 5–10 business days, but it can take longer.
9. Abuse
We monitor refund requests for abuse. We may decline refunds that we reasonably believe are part of a pattern of exploiting the cooling-off period without genuine interest in the Service.
10. Changes
We may update this Refund Policy. Material changes will be communicated where required by law. The effective date at the top reflects the latest change.
11. Contact
[Operator / DBA — 待确认]
transaction@charforge.org
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